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The final question on the survey consisted of a section in which respondents were asked to provide comments relating to their recent experience of The Rotunda Hospital or make suggestions on how the hospital could improve the services it provides. These comments were split into categories depending on the nature of the remark.
There were 44 positive comments regarding the staff, care and services provided in the Rotunda.
There were 37 comments identifying areas for improvement:
The draft report was reviewed by the Quality and Safety Committee and the following areas were identified for priority action:
1. Continue efforts to improve pain management practices:
2. Midwifery and nursing staffing levels - recruitment efforts will
continue to recruit the additional midwifery and nursing staff
required to address current staffing deficits.
3. Improve staff communication with patients - the Improving the
Patient Experience training programme will be continued so that
all frontline staff can undertake the programme.
4. Review bathroom facilities to ensure that hooks and shelves are in
place for patient clothes and equipment.
5. Assess the possibility of supplying a spray for the additional cleaning
of toilet seats before/after use.
6. The catering staff will continue to review and enhance the service
they provide by:
Overall, the responses are very similar to previous survey findings.
Chart 1 shows the trend of the percentage of respondents indicating a rating of ‘Very good’ for overall hospital cleanliness over previous surveys, with the five new ‘patient experience survey’ values marked in red. This shows a slight increase since the last patient survey carried out in May 2014.
An important measure is the number of patients that would recommend the Rotunda Hospital to a friend, and any trends in this variable are worthy of note. The question asked in the initial nine patient satisfaction surveys was “Would you recommend the Rotunda Hospital to a friend?” with the two options of ‘Yes’ and ‘No’.
The patient experience survey asks patients to indicate their agreement or otherwise with the statement “I would recommend the Rotunda Hospital to a friend or family member". Combining the figures for the ‘Strongly agree’ and ‘Agree’ options yields a figure of 97.9% and along with the previous PES results, is highlighted in red in Chart 2.
The next survey is scheduled for summer 2017.