FOI Publication Scheme
Maternal Fetal Medicine
Friends of Rotunda
Rotunda Private Clinics
Visitor & Contact Information
Frequently Asked Questions
Staying healthy during pregnancy
How your baby develops and your body responds
Care options for pregnant women
Prepare for your hospital stay
The final question on the survey consisted of a section in which respondents were asked to provide comments relating to their recent experience of The Rotunda Hospital or make suggestions on how the hospital could improve the services it provides. These comments were split into categories depending on the nature of the remark.
There were 68 positive comments regarding the staff, care and services provided in the Rotunda.
There were 49 comments identifying areas for improvement:
The draft report was reviewed by the Quality and Safety Committee and the following areas were identified for priority action:
1. Provide multidisciplinary customer service training for frontline staff.
2. Enhance efforts to improve postpartum pain management including:
3. Review the availability of TV remote controls in each inpatient room.
4. Ensure all women are aware that special dietary requirements are accommodated.
Overall, the responses are very similar to previous survey findings.
Chart 1 shows the trend of the percentage of respondents indicating a rating of ‘Very good’ for overall hospital cleanliness over previous surveys, with the five new ‘patient experience survey’ values marked in red. This shows a slight increase since the last patient survey carried out in May 2014.
An important measure is the number of patients that would recommend the Rotunda Hospital to a friend, and any trends in this variable are worthy of note. The question asked in the initial nine patient satisfaction surveys was “Would you recommend the Rotunda Hospital to a friend?” with the two options of ‘Yes’ and ‘No’.
The patient experience survey asks patients to indicate their agreement or otherwise with the statement “I would recommend the Rotunda Hospital to a friend or family member". Combining the figures for the ‘Strongly agree’ and ‘Agree’ options yields a figure of 97.9% and along with the previous PES results, is highlighted in red in Chart 2.
The next survey is scheduled for summer 2016.